Saturday, December 4, 2010

Southwest's response changes a little

Southwest responded to JC Warren's message. Note that it's a little different from earlier responses.

Dear Jc,
Thank you for contacting us in regard to the recent changes to the Transportation Security Administration (TSA) screening procedures.  Without a doubt, we fully acknowledge how vital your feedback is to our operation, and can assure you that your dissatisfaction has been taken to heart.
Although we do not have any direct influence over these Federal directives, we have made very careful notations of your feedback which will be summarized and indexed for additional review by our Senior Leaders.
If you would like to share your concerns directly with the TSA, please utilize the hyperlink below:

We wish you all the best over the coming months, and sincerely hope to have an opportunity to welcome you on board in the near future.

Sincerely, Charity, Southwest Airlines
The file reference number for your e-mail is 1126815811.