Sunday, December 26, 2010

US Air: pretending I'm a satisfied customer

I recently received these two letters from US Air. So, they've now responded to my third and fourth letters, but, as you can see, they have ignored my request for further accommodations for my trip.

In the meantime, my roundabout trip to avoid the scanners was extremely inconvenient. My husband says the millimeter wave scanners were indeed in use at BWI, but he, himself, avoided a scan or custody search.

USAir Response 3

USAir Response 4