Saturday, July 30, 2011

Travel agents' association on new software upgrade

“ASTA is extremely pleased to learn of this new security measure that will enhance the overall travel experience. While ASTA has always been in strong support of adhering to a high standard of security, we have been cognizant of the need to balance that with a system that respects the privacy of travelers. This new technology strikes that note,” said Tony Gonchar, ASTA's CEO.
Travel agents are service-oriented, so, on the one hand, this shows that they understand how TSA policies have negatively impacted their customers. On the other hand, I think they're too kind to the TSA.