Crossing paths with US Air

I just wanted to post this letter from United US Air (below). It is apparently a response to my third letter, not my most recent letter. However, Ms. Kerman did not address my concerns at all, and seems to be responding to what I wrote in my second letter. Very confusing, isn't it? The delay between letters this time is much longer, so I will wait longer this time to hear their response to my most recent letter.

Oh, and no word from Orbitz, yet.


USAir Response 2