Dear Mr. Cottingham, RE: Case Number 1899562 Thank you for your email describing your unpleasant experience with the TSA check-in processes. On behalf of Delta Air Lines, your feedback regarding the updated security screening directives are greatly appreciated. I am sorry that you are disappointed with the new Advanced Imaging Technology (AIT) also commonly referred to as full body scanner technology. This system produces images of the body in order to detect potential threats concealed underneath passengers' clothing that could have possibly gone undetected with the current method. Please understand that safety remains our first and foremost priority, and it guides our day-to-day operations. While federal regulations prohibit us from discussing the criteria used for security decisions and we acknowledge they may be invasive and disruptive, they serve to make flying safer for everyone. We understand that some requirements may make it difficult for passengers to travel and it may require them to make a decision on whether it is in their best interest to utilize air travel. While we are sorry that it may require some passengers not travel by air, we follow all directives handed down to us from the higher authorities.
Further, the manner in which security procedures are conducted is mandated by the Transportation Security Administration (TSA) and other government agencies. Delta will continue to work closely with such agencies to provide the highest level of security possible, while at the same time minimizing passenger inconvenience. Mr. Cottingham, again, thank you for your concerns regarding our TSA check-in. As our valued Delta customer, you are an important part of our customer base and we are always interested in your feedback. We look forward to welcoming you back onboard in the near future. Sincerely, Pamela M. Peterson Coordinator, Customer Care Delta Air Lines/KLM Royal Dutch Airlines