Saturday, November 13, 2010

Thanks, but No thanks, Delta.

Jeff sent this comment using Delta's on-line form and got a response in which they refuse to take responsibility:

I appreciate receiving the Delta Airline email notices, along with all of the excellent service I've received from Delta and its employees over many years.  In light of that, it saddens me to have to write this letter.  As a part of the airline industry, I find it unconscionable that your company has remained silent on the TSA's increasing violation of your customers' basic human rights.

I don't feel the need to list extensively all of the violations against the persons or property of air travelers, none of whom have been charged with a crime.  We are all familiar with the infamous body scanners that not only produce vivid nude images of ourselves, wives and children, but possibly expose us and our loved ones to harmful radiation.  We are familiar with the so-called "choice" of receiving an alternative "pat down", the sort of human bodily contact that would, in the world outside of our insane airports, brand the perpetrator a sex offender.
Of course, we are also familiar with all of the other petty indignities travelers must endure: showing our "papers," removing our shoes, confiscation of our nail clippers, hair gels and other benign materials.  The list goes on. These violations now seem trivial in comparison, but the loss of personal freedom is most often incremental.

Fortunately for me, my current status makes air travel nearly entirely elective, and I will certainly elect to use other modes of transportation to get where I must be except in extreme circumstances.  I'm sure one seat unoccupied by me will go unnoticed in the big scheme of things, but I can't help but think there are still enough freedom-loving individuals around that I will hardly be alone on this.

If, on the other hand, Delta undertakes to take a principled stand against these abuses of its customers, I'm sure it would be rewarded with the admiration and loyalty of all air travelers.  After all, who needs friendly skies if they're not free?


Jeff Keller
 Delta's response:
Dear Mr. Keller,

RE: Case Number 1917485

Thank you for forwarding your concerns regarding the body scanners that
are currently being implemented by the Transportation Security
Administration (TSA).  On behalf of Delta Air Lines, I was so sorry to
read of your deep dissatisfaction that the body scanners are being used
as a means of screening airline passengers.

Please know that these procedures are conducted by the Transportation
Security Administration (TSA).  We recognize the inconvenience that
security requirements sometimes impose upon our passengers, and we
appreciate your observations.  Your concerns about the use of body
scanners may be further addressed directly with the TSA.  You may access
the TSA web site, or you can contact them at:

- Telephone: 1-866-289-9673
- Write to: Transportation Security Administration
601 South 12th Street
Arlington, VA22202-4220

Mr. Keller, thank you so much for writing.  As a valued SkyMiles member,
we will always consider it a privilege to be of service.


Michael M. Fernandes
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines