I, along with my entire family, have been loyal customers for the past 20 years. I have enjoyed my passenger experiences and appreciated your efficiency, accessibility, and customer service.
It is with regret that I must say goodbye, unless and until the checkpoint procedures are greatly revised and improved. I am well aware that Southwest does not determine procedure; TSA does. Please do not direct me to the TSA website, as I have already gone through that channel. My purpose in sending this note to you is to let you know I valued your company and the service you provided. I am disappointed that I cannot continue to offer you my patronage, as I cannot in good conscience let my minor child bee seen virtual-reality nude, and if an adult traumatizes her via inappropriate touching I will be broke anyway after the legal penalties that will be the result of me beating the crap out of them.
Please use your position as a customer service-oriented, successful carrier to stand up for your loyal customers.
Oh yeah, thanks for all the peanuts and Coca-Cola too.
K Moon Howe
see Rapid Rewards # above