November 18, 2010
Mr. Ryan Marshall
RE: Contact Ref. #1011297668
Dear Mr. Marshall:
This is in response to your email received by our office on November 12,
2010.
We understand you are disappointed with the new security measures by the
Transportation Security Administration (TSA). Although we understand your
concern, regretfully, any issues dealing with security at the airports are
referred directly to TSA. Please visit their website at www.tsa.gov
<http://www.tsa.gov> to file your complaint directly with them.
Thank you for giving us the opportunity to respond to your concerns. We
look forward to serving you again in the near future.
Sincerely,
Shawn Dimitri
Resolution Coordinator
Hawaiian Airlines
Consumer Affairs Office
It's too bad that none of these airlines are putting any effort into their customer service these days!
This guy is too slick and not at all concerned about passenger complaints or insight. He is thumbing his and Hawaiian metaphorical nose at you and all other 'customers'. They (Hawaiian) see themselves as a interisland monopoly and really do not care what you or any other passenger.
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