Sunday, November 14, 2010

I won't fly Delta

Steven St. Jean wrote Delta to say:
Just writing to let you know I won't be flying with Delta again until the TSA drops its current policy of porno-scanning, irradiating and/or groping passengers. I will drive rather than tolerate that army of perverts.
And Delta responds (this is getting a little repetitive, Delta!):

Dear Mr. StJean,

RE: Case Number 1923155

Thank you for contacting us.  On behalf of Delta Air Lines, I sincerely regret your disappointment with the new Advanced Imaging Technology (AIT) also commonly referred to as full body scanner technology.  I appreciate the opportunity to review your concern.

As you may know, this system produces images of the body in order to detect potential threats concealed underneath passengers' clothing that could have possibly gone undetected with the current method.  Please know I recognize your frustration and the inconvenience caused by the airport security process. These procedures are conducted by the Transportation Security Administration (TSA) and are required by federal law. We realize the inconvenience that security requirements impose upon our passengers, and we will continue to work with the TSA to minimize the inconvenience to our passengers while at the same time maintaining passenger security.

Nevertheless, I hope you will understand that safety remains the first and foremost priority for all airlines and government agencies; I want to ensure you it is also the guide for our day-to-day operations.  While federal regulations prohibit us from discussing the criteria used for security decisions and we acknowledge they may be invasive and disruptive, they serve to make flying safer for everyone.  We understand that some requirements may make it difficult for passengers to travel and it may require them to make a decision on whether it is in their best interest to utilize air travel. While we are sorry that it may require some passengers not travel by air, we follow all directives handed down to us from the higher authorities.

Also, the manner in which security procedures are conducted is mandated by the Transportation Security Administration (TSA) and other government agencies. Delta will continue to work closely with such agencies to provide the highest level of security possible, while at the same time minimizing passenger inconvenience

These procedures are conducted by the Transportation Security Administration (TSA) and are required by federal law.  We recognize the inconvenience that security requirements impose upon our passengers, and we will continue to work with the TSA to minimize the inconvenience to our passengers while at the same time maintaining passenger security.

You may access the TSA web site, www.tsa.gov/public/ to obtain information regarding security checks, carry-on luggage, TSA employee issues, or with questions regarding lost, missing, or damaged items at a security check point.  For passengers without internet access, you may call or write the TSA as follows.

- Telephone: 1-866-289-9673
- Write to: Transportation Security Administration
            601 South 12th Street
            Arlington, VA  22202-4220 

I want to thank you, again, for writing.  As a SkyMiles member, we hope you will continue to make Delta your airline of choice for your future travel.

Sincerely,

Alice M. Sanders
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines